Privacy Policy - ARC Fertility Centre Colombo

Privacy Policy

Welcome to Arc International Fertility and Research Center. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our center, use our services, or interact with us through our website or other communication channels.

Information We Collect

We may collect various types of information from you, including:

Personal Information

This includes your name, address, contact details (phone number, email), date of birth, gender, and other identifiable details.

Medical Information

Information related to your health, medical history, treatment plans, test results, and other related details.

Financial Information

Payment details, insurance information, and billing records.

Website Usage Information

Information collected through cookies and other tracking technologies when you visit our website, such as IP address, browser type, and browsing patterns.

How We Use Your Information

We may use the information we collect for various purposes, including:

Providing Services

To deliver medical services, treatments, and other related healthcare services.

Patient Management

To maintain and update your medical records, communicate with you, and manage appointments.

Billing and Payment

To process payments, manage insurance claims, and address any financial queries.

Communication

To send you appointment reminders, health updates, newsletters, and other relevant information.

Compliance and Legal Obligations

To comply with legal requirements, regulations, and industry standards.

Research and Development

With your consent, we may use your anonymized data for research, analysis, and improving our services.

Sharing Your Information

We may share your personal information in the following circumstances:

With Healthcare Providers

To other medical professionals, laboratories, and specialists involved in your care.

With Third-Party Service Providers

For billing, payment processing, IT services, and other necessary operations.

Legal and Regulatory Authorities

If required by law, we may disclose your information to government authorities, law enforcement, or regulatory bodies.

With Your Consent

We may share your information with third parties if you have given explicit consent.

Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include physical security, encryption, secure data storage, and access controls. However, please note that no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

Access

You have the right to request access to the personal information we hold about you.

Correction

You may request corrections to any inaccurate or incomplete information.

Deletion

You can request the deletion of your personal information, subject to legal and regulatory obligations.

Restriction

You have the right to request restrictions on the processing of your personal information.

Data Portability

You may request a copy of your personal data in a structured, commonly used format.

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance user experience, analyze website traffic, and provide targeted advertising. You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

ARC INTERNATIONAL FERTILITY AND RESEARCH CENTRE (PVT) LTD

16/1, 16/2, 16/3, ST.JOSEPH'S LANE, BAMBALAPITIYA, COLOMBO 04

Phone: +94 75 733 3666

Email: enquiry@arcfertility.lk

Leading fertility clinic with advanced treatments and compassionate care, helping couples achieve their dream of parenthood.

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+94 75 733 3666

enquiry@arcfertility.lk

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